Shipping & Delivery Policy

Last updated: 8 September 2026

Minulilled provides flower and gift delivery through a network of local florists. Our aim is to make sending fresh flowers simple, reliable and personal.

This Shipping & Delivery Policy explains how delivery works, including same-day delivery, delivery dates, recipient availability and delivery problems.

1. About Our Delivery Service

Minulilled is operated by:

EuroBlooms OÜ
Registry code: 17585654
Registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia
Email: contact@minulilled.ee
Website: minulilled.ee

Orders placed through Minulilled are generally prepared and delivered by a local florist serving the recipient's delivery area.

Using local florists allows flowers to be prepared closer to the recipient and delivered fresh.

2. Delivery Areas

We deliver to the locations made available through Minulilled.

Delivery availability may depend on:

• The recipient's location

• Availability of a local florist

• The products ordered

• The requested delivery date

• Local delivery capacity

• Public holidays and other local circumstances

If we are unable to arrange delivery to the requested address after an order has been placed, we will contact you to discuss an alternative or provide an appropriate refund.

3. Same-Day Flower Delivery

Same-day delivery is available for selected products and delivery locations when an order is placed before the applicable ordering cut-off.

Products eligible for same-day delivery may be identified on our website.

Same-day delivery is subject to local florist availability and delivery capacity.

During particularly busy periods, severe weather, public holidays or other exceptional circumstances, same-day delivery may not be available even where it would normally be offered.

If we cannot complete a confirmed same-day order on the requested date, we will contact you where necessary to arrange an appropriate solution.

4. Selecting a Delivery Date

Where available, you can select your preferred delivery date when ordering.

Please carefully check the selected delivery date before completing your order.

We will make reasonable efforts to deliver your flowers on the requested date.

Flower deliveries are generally made throughout the day, and selecting a delivery date does not guarantee delivery at a particular time unless a specific timed delivery service is expressly offered and selected.

5. Delivery Times

We do not normally guarantee an exact delivery time.

Delivery times depend on the local florist's delivery schedule, recipient location, traffic, order volume and other local circumstances.

If you require flowers for an event at a particular time, we recommend selecting an earlier delivery date where appropriate.

Requests included in delivery instructions will be considered where possible but should not be treated as guaranteed delivery times unless we have expressly confirmed otherwise.

6. Delivery Charges

Any applicable delivery charge will be displayed during the ordering or checkout process before you complete your purchase.

Delivery charges may vary depending on the delivery location, product, requested delivery service or other applicable factors.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please check the following carefully before submitting your order:

• Recipient's full name

• Street and house/building number

• Apartment or unit number where applicable

• Postal code

• City or locality

• Recipient's telephone number

• Relevant delivery instructions

Incorrect or incomplete information may cause a delivery to be delayed or unsuccessful.

If you notice an error after placing your order, contact us immediately at contact@minulilled.ee.

We will try to correct the information, but changes cannot be guaranteed once the florist has started preparing or delivering the order.

8. Recipient Telephone Number

We may request the recipient's telephone number when an order is placed.

The local florist or delivery person may use this number where reasonably necessary to:

• Locate the delivery address

• Arrange access to a property

• Confirm that someone can receive the flowers

• Resolve a delivery problem

• Complete the delivery successfully

We aim to preserve the surprise where reasonably possible, but successful delivery may sometimes require contacting the recipient.

9. If the Recipient Is Not Available

The recipient does not always need to be personally present for delivery.

If nobody is available, depending on the circumstances, the florist or delivery person may:

• Leave the flowers in a suitable safe place

• Leave the flowers with a neighbour

• Leave the order with reception or security

• Contact the recipient

• Leave delivery information

• Make another suitable arrangement

Whether flowers can safely be left depends on factors such as the location, weather, security and type of property.

10. Apartments and Gated Properties

For apartments, gated communities and other restricted-access locations, please provide any information reasonably required to access the property.

If the florist cannot gain access and cannot contact the recipient, delivery may not be possible.

Additional delivery attempts may not always be available and may be subject to an additional delivery charge.

11. Hospitals, Hotels and Care Facilities

We can deliver to many hospitals, hotels, care facilities and similar locations where deliveries are permitted.

Please provide as much information as possible, such as:

• Recipient's full name

• Hospital ward or department

• Room number where known

• Hotel booking name or room number

• Name of the care facility

These locations may have their own delivery restrictions.

Flowers may therefore need to be delivered to reception, security or another designated receiving area rather than directly to the recipient.

Some hospitals or wards may not permit flowers. Customers should check any relevant restrictions before ordering where possible.

12. Business and Workplace Deliveries

For deliveries to businesses or workplaces, please provide the company or organisation name together with the recipient's name.

A delivery handed to reception, security, a colleague or another authorised person at the delivery address may be considered successfully delivered.

13. Schools and Other Restricted Locations

Schools, government buildings and other locations may have restrictions concerning deliveries or access.

Where direct access to the recipient is not permitted, the order may be left with reception, administration, security or another authorised person.

14. Flower Availability and Substitutions

Flowers are natural, seasonal products and availability varies between local florists.

The florist preparing your order may occasionally need to substitute individual flowers, colours, foliage, packaging or containers.

Where a substitution is necessary, we aim to maintain the overall style, quality, colour scheme and value of the arrangement as closely as reasonably possible.

The arrangement delivered may therefore differ slightly from the product photograph displayed on Minulilled.

15. Delivery During Busy Periods

Demand can be significantly higher around major flower-gifting occasions and holidays.

These may include occasions such as:

• Valentine's Day

• Mother's Day

• Christmas

• International Women's Day

• Other national or local celebrations

During these periods, we recommend ordering as early as possible.

Delivery schedules, same-day availability and product availability may be more limited during exceptionally busy periods.

16. Severe Weather and Circumstances Outside Our Control

Delivery may occasionally be affected by circumstances outside our reasonable control.

These may include:

• Severe weather

• Dangerous road conditions

• Traffic disruption

• Transport disruption

• Natural disasters

• Government restrictions

• Local emergencies

• Significant technical disruption

• Other exceptional circumstances

Where possible, we will make reasonable efforts to complete the delivery or arrange an appropriate alternative.

17. Incorrect or Incomplete Delivery Information

We cannot guarantee successful delivery where the customer has provided an incorrect or incomplete address or other essential delivery information.

If an order has already been prepared or a delivery has been attempted, additional charges may apply to arrange another delivery.

A refund may not be available where delivery could not be completed because incorrect or incomplete information was supplied by the customer.

This does not affect your statutory consumer rights.

18. Delivery Problems

If your order has not arrived as expected or you believe there has been a problem with the delivery, please contact us at:

contact@minulilled.ee

Please include your order number and relevant details about the delivery.

We will investigate the issue with the florist responsible for the order and work to find an appropriate solution.

19. Damaged or Unsatisfactory Flowers

If flowers arrive damaged, in poor condition or there is a significant problem with the delivered arrangement, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the flowers and packaging where relevant

Depending on the circumstances, we may arrange a replacement, partial refund, full refund or another appropriate solution.

Please see our Return & Refund Policy for further information.

20. Contact Us

For questions about delivery or an existing order, please contact:

Minulilled / EuroBlooms OÜ

Email: contact@minulilled.ee

EuroBlooms OÜ
Registry code: 17585654
Tartu mnt 67/1-13b
Kesklinna linnaosa
10115 Tallinn
Harju maakond
Estonia

Website: minulilled.ee