Return & Refund Policy 

At Minulilled, we want every flower delivery to arrive fresh, beautiful and as close as possible to what you ordered. Our flowers are prepared by local florists and, because flowers are fresh and perishable products, our return and refund policy is different from that for ordinary non-perishable goods.

Fresh Flowers and Perishable Products

Fresh flowers and plants are perishable products and cannot normally be returned once they have been prepared or delivered.

The standard 14-day right of withdrawal applicable to many online purchases does not generally apply to goods that are liable to deteriorate or expire rapidly, including fresh flowers.

This does not affect your legal rights if your order is damaged, defective, incorrect or otherwise not supplied as agreed.

Problems With Your Order

If your flowers arrive damaged, in poor condition, or there is another significant problem with your order, please contact us as soon as possible after delivery.

When contacting us, please provide:

• Your order number

• The recipient's name

• A description of the problem

• Clear photographs of the flowers and packaging, where applicable

Photographs help us assess the issue quickly and resolve it with the florist who prepared the order.

Substitutions

Flowers are seasonal products and availability can vary between local florists.

Occasionally, a florist may need to substitute a particular flower, colour, container or other element of an arrangement. Where a substitution is necessary, we aim to maintain the overall style, quality and value of the arrangement you ordered.

Reasonable substitutions caused by seasonal or local availability are not normally considered grounds for a refund, provided the delivered arrangement is of comparable quality and value.

Refunds and Replacements

If we determine that there is a genuine problem with your order, depending on the circumstances we may offer:

• A replacement arrangement

• A partial refund

• A full refund

• Another appropriate solution

Each case is assessed individually based on the circumstances and the condition of the delivered product.

Approved refunds will normally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Incorrect or Incomplete Orders

If you receive the wrong product or an important part of your order is missing, please contact us as soon as possible.

We will review the order and arrange an appropriate solution, which may include delivery of the missing item, replacement, partial refund or full refund depending on the circumstances.

Delivery Issues

Customers are responsible for providing a complete and accurate delivery address and, where requested, a valid recipient telephone number.

If delivery cannot be completed because the address supplied was incorrect or incomplete, the recipient could not be located, access to the property was not possible, or another circumstance outside our reasonable control prevented delivery, a refund may not be available.

Where possible, the local florist may attempt to contact the recipient or customer or arrange an alternative delivery solution.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests. However, because flower arrangements may be prepared specifically for your order and delivery may begin shortly after an order is placed, cancellation cannot be guaranteed once preparation or delivery has started.

If an order has not yet entered preparation, we may be able to cancel it and provide a full refund.

Non-Flower Products

Different return rights may apply to non-perishable products sold through Minulilled.

Where a non-perishable product qualifies for the statutory right of withdrawal under applicable consumer law, you may have the right to withdraw from the purchase within 14 days, subject to any applicable exceptions.

Contact Us

If you have a problem with an order or would like to request a refund, replacement or cancellation, please contact Minulilled customer service.

Please include your order number so that we can assist you as quickly as possible.

Email: contact@minulilled.ee
Telephone: [your telephone number]

Nothing in this policy limits or excludes any mandatory consumer rights that you may have under applicable Estonian or European Union consumer protection law.