Terms of Service

Last updated: 8 September 2026

These Terms of Service govern your use of Minulilled and purchases made through our website. By accessing our website or placing an order, you agree to these Terms of Service.

Please read these terms carefully before placing an order.

1. About Minulilled

Minulilled is an online flower gifting service operated by:

EuroBlooms OÜ
Registry code: 17585654
Registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia
Email: contact@minulilled.ee
Website: minulilled.ee

Minulilled enables customers to order flowers and related gifts online. Orders may be prepared and delivered by independent local florists in or near the recipient's delivery area.

References to "Minulilled", "we", "us" and "our" in these terms refer to EuroBlooms OÜ.

2. Using Our Website

You may use our website for lawful purposes and to purchase products for yourself or other recipients.

You agree not to:

• Use our website for fraudulent or unlawful purposes

• Attempt to interfere with the operation or security of the website

• Provide deliberately false or misleading information

• Use our website in a way that infringes the rights of another person

• Attempt to gain unauthorised access to our systems

We reserve the right to restrict access to our services where reasonably necessary to protect our customers, business or systems.

3. Products

We sell fresh flowers, floral arrangements, plants and related flower-gifting products.

The photographs and descriptions displayed on our website are intended to provide a reasonable representation of the products offered.

Flowers are natural and seasonal products. Individual flowers may differ in colour, size, shape and appearance.

The final arrangement may therefore not be identical to the photograph displayed on our website.

4. Local Florist Fulfilment

Minulilled works with local florists to prepare and deliver flower orders.

When you place an order, we may arrange for an appropriate local florist to prepare and deliver the products to the recipient.

The florist may receive information necessary to fulfil the order, including the recipient's name, delivery address, telephone number, delivery instructions, requested delivery date, products ordered and personal card message.

5. Flower Substitutions

Flower availability can vary according to season, location and stock available to the florist preparing your order.

Occasionally, it may therefore be necessary to substitute particular flowers, foliage, colours, containers or other components.

Where substitutions are necessary, we aim to preserve the overall:

• Style

• Colour scheme

• Quality

• Character

• Value

of the product ordered as closely as reasonably possible.

A florist may substitute individual flowers with flowers of a similar style and equivalent or greater value.

For products where a particular flower, colour or design is essential to the nature of the product, we will make reasonable efforts to preserve that defining characteristic.

6. Prices

Product prices are displayed on our website in the applicable currency.

Prices include applicable taxes where required unless clearly stated otherwise.

Delivery charges and other applicable fees will be displayed before you complete your purchase.

We may change our prices at any time. Price changes will not affect orders that have already been accepted by us.

If an obvious pricing error occurs, we reserve the right to correct the error and contact you before fulfilling the affected order.

7. Placing an Order

You are responsible for ensuring that all information supplied when placing an order is complete and accurate.

After placing an order, you should receive an electronic order confirmation.

Receiving an automated confirmation does not necessarily mean that we have accepted an order where circumstances prevent us from fulfilling it.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• The product is unavailable

• We cannot arrange delivery to the requested location

• Payment has not been authorised

• We suspect fraudulent activity

• Incorrect pricing or product information was displayed

• The requested delivery cannot reasonably be completed

If we cancel an order after payment has been received, we will refund the relevant amount.

8. Payment

Payment must be made using one of the payment methods available during checkout.

Payments may be processed by third-party payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

An order may be delayed or cancelled if payment cannot be authorised or if additional verification is reasonably required.

9. Delivery

We will make reasonable efforts to deliver your order on the requested delivery date.

However, unless expressly agreed otherwise, delivery dates and times should not be considered an absolute guarantee.

Delivery may be affected by circumstances outside our reasonable control, including:

• Severe weather

• Traffic disruption

• Incorrect or incomplete addresses

• Recipient availability

• Restricted access to a property

• Local events

• Transport disruption

• Exceptional demand

• Other unforeseen circumstances

Where a significant delivery problem occurs, we will make reasonable efforts to find an appropriate solution.

10. Same-Day Delivery

Same-day delivery may be available for selected products, delivery areas and order times.

Orders must normally be placed before the applicable same-day ordering cut-off displayed on the website.

Same-day availability may depend on:

• Recipient location

• Product availability

• Local florist availability

• Time the order is placed

• Delivery capacity

• Public holidays or other local conditions

Displaying a product as eligible for same-day delivery does not guarantee that every address or delivery circumstance can be accommodated.

If same-day delivery becomes unavailable after an order has been placed, we will contact you where necessary to arrange an alternative solution.

11. Delivery Information

You are responsible for providing accurate delivery information, including:

• Recipient's full name

• Complete delivery address

• Correct postal code

• Recipient's telephone number where requested

• Any relevant delivery instructions

Please carefully check these details before completing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

12. Recipient Not Available

The recipient does not necessarily need to be present personally for a delivery to be considered successfully completed.

Depending on the circumstances and local practices, the florist or delivery person may:

• Leave the flowers in a safe location

• Leave them with a neighbour

• Leave them with reception, security or another authorised person

• Contact the recipient

• Arrange another suitable delivery solution

The appropriate action will depend on the delivery location, weather, security and other circumstances.

13. Hospitals, Hotels, Businesses and Other Locations

Orders delivered to hospitals, hotels, offices, schools, care facilities and similar locations may be subject to the rules and access restrictions of that location.

You are responsible for providing sufficient information to identify the recipient.

Where applicable, this may include a room number, department, company name or other relevant information.

We cannot guarantee delivery directly into the recipient's hands where the location requires flowers to be left with reception, security or another designated receiving point.

14. Personal Card Messages

Where available, you may include a personal message with your order.

You are responsible for the content of any message you submit.

Messages must not contain unlawful, threatening, abusive or otherwise prohibited content.

We reserve the right not to reproduce content where doing so could reasonably expose us or the florist to legal liability.

15. Cancellations

If you wish to cancel an order, contact us as quickly as possible at:

contact@minulilled.ee

We will make reasonable efforts to accommodate your request.

However, flowers are perishable products and arrangements may be prepared specifically for your order. Consequently, cancellation may no longer be possible once preparation has started or the order has been dispatched for delivery.

Where an order can still be cancelled before preparation begins, we may provide a full refund.

Your statutory rights are not affected.

16. Right of Withdrawal and Fresh Flowers

Consumers in the European Union generally have a 14-day right of withdrawal for many distance purchases.

However, this right is subject to statutory exceptions.

Fresh flowers and certain plants are perishable goods that may deteriorate or expire rapidly. The statutory withdrawal right therefore generally does not apply to fresh flower products falling within the applicable exception for rapidly deteriorating or expiring goods.

Different withdrawal rights may apply to eligible non-perishable products.

Nothing in these Terms limits any mandatory consumer rights provided by Estonian or European Union law.

17. Problems With Flowers

We want flowers supplied through Minulilled to arrive fresh and in good condition.

If there is a significant problem with an order, please contact us as soon as reasonably possible after delivery at:

contact@minulilled.ee

Please provide:

• Your order number

• A description of the problem

• Photographs showing the flowers and/or packaging where relevant

Photographs allow us to assess quality problems and discuss the issue with the florist who prepared the arrangement.

Depending on the circumstances, an appropriate solution may include a replacement, partial refund or full refund.

18. Refunds

Where a refund is approved, it will normally be returned to the original payment method used for the order.

Processing times after we issue a refund depend on the relevant bank or payment provider.

For more information, please see our Return & Refund Policy.

19. Promotions and Discount Codes

From time to time, Minulilled may offer promotional codes, discounts or special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash

• Only one promotional code may be used per order

• Promotional codes may have an expiry date

• Certain products or delivery charges may be excluded

• Promotional codes cannot normally be applied retrospectively

We reserve the right to withdraw or modify a promotion where reasonably necessary.

20. Intellectual Property

The content of Minulilled, including our branding, website design, graphics, text and other materials, may be protected by copyright, trademark and other intellectual property rights.

You may use our website for personal, non-commercial purposes.

You may not copy, reproduce, distribute or commercially exploit protected website content without permission from the relevant rights holder.

21. Third-Party Services

Our website may use or link to services operated by third parties, including payment providers and other technology providers.

We are not responsible for independent third-party websites or services outside our control.

Your use of those services may also be subject to the third party's own terms and privacy policies.

22. Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

To the extent permitted by law, we are not responsible for losses resulting from circumstances outside our reasonable control.

We are also not responsible for losses that were not reasonably foreseeable when the contract was entered into.

Nothing in these Terms limits your statutory rights as a consumer.

23. Privacy

We process personal information in accordance with our Privacy Policy.

Because flowers are commonly purchased for another person, customers may provide recipient information necessary to arrange delivery.

Please see our Privacy Policy for information about how EuroBlooms OÜ collects, uses and protects personal information.

24. Complaints

If you are dissatisfied with an order or our service, please contact us first so that we have an opportunity to resolve the issue.

Email: contact@minulilled.ee

Please include your order number and sufficient information about the problem.

We aim to deal with complaints fairly and within a reasonable period.

Consumers may also have the right to use applicable consumer dispute-resolution procedures or contact the relevant consumer protection authority.

25. Governing Law

These Terms of Service are governed by the laws of the Republic of Estonia, subject to any mandatory consumer protection rights that apply to customers residing in other jurisdictions.

If you are a consumer residing within the European Union, you may also benefit from mandatory consumer protection provisions applicable in your country of residence.

Nothing in these Terms deprives you of protections that cannot legally be excluded by contract.

26. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable laws.

The version applicable to an order will generally be the version in effect when the order was placed.

The latest version will be published on our website with its most recent update date.

27. Contact Information

Questions about these Terms of Service, orders or our services can be sent to:

EuroBlooms OÜ
Registry code: 17585654
Tartu mnt 67/1-13b
Kesklinna linnaosa
10115 Tallinn
Harju maakond
Estonia

Email: contact@minulilled.ee
Website: minulilled.ee